Services are a "means of delivering value to customers by facilitating outcomes customers want to achieve, without the ownership of specific costs and risks" !

'What the Customer gets' , 'How is it delivered' , 'Value Creation'

Service Strategy
The lifecycle begins with Service Strategy, the discernment of an IT organization’s strategic purpose; a topic that often gets short shrift in the...
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Information is the most important strategic resource that any organization has to manage
It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection,...
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What is ITIL?
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service...
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