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Information is the most important strategic resource
Information is the most important strategic resource that any organization has to manage
It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business. It is essential that we recognize that IT Services are crucial, strategic, organizational assets and therefore organizations must invest appropriate levels of resource into the support, delivery and management of these critical IT Services and the IT systems that underpin them. However, these aspects of IT are often overlooked or only superficially addressed within many organizations.
Key issues facing many of today’s senior Business Managers and IT Managers are:
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IT and business strategic planning
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Integrating and aligning IT and business goals
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Implementing continual improvement
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Measuring IT organization effectiveness and efficiency
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Optimizing costs and the Total Cost of Ownership (TCO)
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Achieving and demonstrating Return on Investment (ROI)
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Demonstrating the business value of IT
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Developing business and IT partnerships and relationships
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Improving project delivery success
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Outsourcing, insourcing and smart sourcing
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Using IT to gain competitive advantage
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Delivering the required, business justified IT services (i.e. what is required,
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when required and at an agreed cost)
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Managing constant business and IT change
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Demonstrating appropriate IT governance.
The challenges for IT managers are to co-ordinate and work in partnership with the business to deliver high quality IT services. This has to be achieved while adopting a more business and customer oriented approach to delivering services and cost optimization
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